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Service Quality Improvement: The Customer Satisfaction Strategy for Health Care

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Service Quality Improvement: The Customer Satisfaction Strategy for Health Care

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    Available in PDF Format | Service Quality Improvement: The Customer Satisfaction Strategy for Health Care.pdf | English
    Wendy Leebov EdD (Author), Gail Scott MA (Contributor)
A goldmine of approaches to help you build a service-oriented culture and focus all employees on service excellence and continuous service improvement. Described as 'the bible of service improvement strategy'. Tailored to the needs of administrators, strategy coaches, middle managers, consultants, teams and task force members, this book presents the nuts and bolts of a systems approach to service improvement. The best-practice tools and processes described help you align your organization's cultural practices and every program, department and individual's behavior with your service mission.

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Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch.
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes

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